Intelligent Retail in Action

Intelligent Retail in Action

Employees will use Microsoft 365 collaboration tools to facilitate communication and productivity. These capabilities can scale to the whole portfolio of Gap brands and product across multiple channels in additional than 90 countries, and over 3,100 company-operated stores. This type of transformation allows Gap to respond with agility within a quickly evolving retail landscape and increasing expectations from consumers for personalized experiences.

Gap Inc. is betting on cloud technologies to create a modern workplace for employees around the globe and to create new customer experiences across its family of brands. Gap will migrate hundreds of applications to Microsoft Azure to gain a comprehensive view of the customer and support a more seamless customer experience across digital and physical stores.

Bringing customer-first innovation to market

At Microsoft, we look to bring to market products and services that work seamlessly together to help retailers do more and take advantage of the latest technologies like AI, machine learning and IoT across the entire organization.
Leading retailers are already using the Microsoft Cloud as a competitive differentiator, from using AI to create transformative customer and employee experiences, to embracing IoT to leverage their supply chains for maximum client impact, to using cloud-based business applications to manage everything from the customer journey to operations.

Putting our trusted business model to work for our customers

I’m proud to mention retailers are already realizing the value in working with U.S.A. and our partners to drive success. Just in the past few months, we’ve announced incredible partnerships with some of retail’s biggest names, including Starbucks, Walmart and – one that’s particularly close to my heart – Gap, Inc. And just this week, we announced a partnership with Kroger to power a new connected-experience store pilot and jointly bring digital solutions to market that will empower other retailers to transform their own operations and make their own amazing customer experiences